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To order online with a credit card using our secure ordering system, use the Shopping Cart Buttons. Our web server fully supports digital security which ensures that credit card information will be encrypted and passed on securely to us. When you enter your credit card information, your Browser will switch to secure mode. A confirmation of your order will be emailed to you.
If you are unable to access us in secure mode, it is possible your browser does not support security or a proxy server or firewall at your site is misconfigured. You should speak to your system administrator.
If you do not want to use the shopping cart to process your order, you may call us or send us your information by fax, email or mail. Please fill out and print this order form. Then fax the form to (703) 991-1480, email it to us at info @ fancieface.com (take out the spaces) as a Word document or pdf file, or mail it to:
FancieFace
11990 Market Street
Reston, VA 20190
703-309-6699
(703) 991-1480
info @ fancieface.com (take out the spaces before and after the @ sign)
Please provide your street address as most delivery services will not deliver packages to PO Boxes.
- US UPS Ground ($500 and over) - Free
- US UPS Ground (Under $500) - $7.95
- US UPS 2nd Day - $11.95
- US UPS Next Day - $22.95
- Canada UPS Ground ($500 and over) - Free
- Canada UPS Express Mail - $39.95
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Check
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Payment must be received before order is shipped. Must be in U.S. funds drawn on an American bank located in the U.S.
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Credit Card
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International Money Order
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Electronic Bank Transfer
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Contact us at info @ fancieface.com (take our spaces before and after the @ sign).
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Orders from outside the state of Virginia are not charged sales tax. Virginia customers, please add 4.5%.
It is our desire that your expectations are not only met, but surpassed with every item of jewelry you purchase. If for any reason you are not completely satisfied, you can exchange your merchandise within 30 days from the date of shipment for an item of equal or greater value.
In order for a full exchange to be granted, all items purchased must be returned in their original and unworn condition. "Original and unworn" means that there are no marks, blemishes, scratches, alterations or signs of wear on the item or tag. The original packaging and all paperwork must be returned as well. Print out, complete, and include this return form as this will expedite the process. Please remember to insure the package for the full paid value. Items damaged due to customer negligence cannot be returned. If you have any questions regarding your return, please feel free to contact us at phone 703-309-6699 or email info @ fancieface.com (take out the spaces).
Returns should be sent to:
FancieFace
Customer Service
11990 Market Street
Reston, VA 20190
Phone: 703-309-6699
Please Note: Custom orders are not returnable. Custom orders consist of jewelry that is modified from how it appears on the web site. These include a ring size that is not available and/or a metal or stone choice that is not standard with that particular piece or style of jewelry. Custom orders can only be ordered by phone. If you have any questions, please contact us at phone 703-309-6699 or email info @ fancieface.com (take out the spaces before and after the @ sign).
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